Most items can be returned within 90 days of receiving them. We recommend you keep your packaging for at least the first 90 days after purchase.
To see a list of exceptions for computers, video games and other special items, please see our full Returns Policy.
Items purchased at Walmart.com by or from dealers or resellers are not eligible for return, refund or exchange.
Start a Return/Replacement now
* If you don’t have the original packing slip, you can sign in to your account, select the order, and then print out an Returns Receipt.
** This applies to items sold and shipped by Walmart.com, but not to items sold and shipped by a Marketplace Seller. Some items may not be returnable by mail. Please see our Returns Policy for restrictions based on item size, hazardous materials, departments, etc.
How to Return By Mail:
Start a Return/Replacement now
No receipt? No problem, You Have Few Choices:
Note: Walmart's No Receipt policy applies to items returned in a store only.
Where to find Walmart.com Receipts
For all Walmart.com orders, you can print an Returns Receipt for store returns. You can take your Returns Receipt to the store with you when you return your item, or you can return your Walmart.com purchase by mail. Click here to start.
Please see our Non-Receipted and Receipted Returns in Store Policy for more information.
Marketplace items cannot be returned to a Walmart store to Walmart.com. If the seller of your item is anyone other than Walmart.com, please visit the Marketplace Information Page or find a list of Marketplace contacts here.
If an item you received from Walmart.com is damaged or defective, you can return it to us by mail or at any Walmart store.
How Do I Safely Return Hazardous Materials?
When returning items that are considered hazardous, special rules must be followed. Most hazardous materials may not be returned by mail, but you can return them to your nearest Walmart store.
To determine if your item can be returned by mail, follow the steps to return an item. If your item can be returned by mail, it will show up on the “Select an Item” page. If it doesn’t appear there, it cannot be returned by mail.
If your item is labeled ORM-D, it's still considered hazardous, but you may be able to return it by mail
If more than one type of item in an order needs to be returned, a separate shipping label must be created for each type of item.
For smaller items, you may package the items in the same box with all the separate shipping labels enclosed.
Exchange your gift for something else or receive a refund:
The gift you received is defective and needs to be replaced:
Oversized items can be returned to any Walmart store, unless noted in the Return Guidelines by Department
If you prefer to return an item by mail, please follow these instructions:
If you’ve requested a refund for an item that you haven’t yet returned to us, or that you can’t return (for an item that was never received or is too damaged to return, etc.) then we may ask you to sign a Return Agreement in order to begin your refund.
A return agreement is a legal agreement that that says you promise to return an item or confirms information about your order.
Here’s how the refund process works with a return agreement:
We’re sorry, but except in states where required by law, our Gift Cards and eGift Cards can’t be exchanged for cash. However, if you return merchandise purchased with a Walmart Gift Card, the refunded amount will be credited directly back to your Walmart Gift Card.
Please do not throw away your Walmart plastic Gift Card unless you are sure of your purchase, and make certain you save your Walmart eGift Card email.
If you decide you no longer want a warranty you bought for a product, or decide to return the product itself, you can return the warranty within the limits of our Returns Policy.
Warranties and Product Care Plans cannot be returned in store, even if the related product is under warranty to a store contact Customer Service.
You can also cancel your warranty or Product Care Plan by surrendering it or providing written notice to: N.E.W. at Product Care Plan (Wal-Mart), PO Box 1818, Sterling, VA 20167.
If you cancel an order that contains a warranty or Product Care Plan, we will automatically refund you for the warranty or Plan. Contact Customer Service if you do not receive an email regarding your refund within 24 hours of your item being confirmed as cancelled.
Need your warranty email resent?
If you did not receive your warranty email after purchasing a Product Care Plan, please call Walmart Product Care Plan support at 1-877-968-6391. Be sure to check your junk mail or spam folder to see if the email was delivered there.
Credit Card, ATM, Debit or Check Card Refunds
Gift Card, eGift Card or PayPal Refunds
A refund will be issued to your original method of payment and the funds should be available within 5 business days.
If you used the Pay with Cash payment method to pay for a Walmart.com order in a Walmart store, you can choose to pick up your refund at a customer service counter, or have us mail you a refund check. You will receive an email requesting your refund preference if an item is canceled.
For the Sam’s Club Returns Policy, please visit SamsClub.com.