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Walmart.com Help: Porch.com Installation and Assembly

Walmart.com in-home installation and assembly services are powered by Porch.com. We've partnered with Porch to offer the option and ease of in-home installation and assembly services for many Walmart.com products. Porch services can be purchased when or after purchasing eligible Walmart.com products. Porch is not available for all products or in all areas.

If your answer is not found below, please contact Porch.com at 1-844-533-1229 Monday-Friday 7:00am-4:30pm Pacific or see Porch FAQ’s.

 What is Porch.com?

Porch Managed Services has a network of independent professionals in 100 major markets that complete the work, called Pro’s. These Pro's are background checked and their work comes with a 90-day warranty on quality of work in additional to the Porch Guarantee.

In the markets not served directly, Porch has a network of qualified independent professionals to complete projects, which is backed by the Porch Guarantee.

 What items are eligible?

Porch Home Installation Services are available with the purchase of select lighting, electronics, furniture and plumbing products. If an item is eligible, the option to add Porch will be on the item’s page where you can add to cart as normal.

If you choose to purchase separately, at a different time view available service options at https://www.walmart.com/cp/2209245

Purchasing Porch Services

If item is eligible, the option to add Porch will be on the item’s page. Select lighting, electronics, furniture and plumbing products may be eligible.

Step 1: Add the service to your cart and complete checkout as normal
Step 2: Expect text, call or email within one business day from a Porch.com specialist to schedule
Step 3: A top rated pro will complete your in-home installation or assembly service

Already have the item? No problem, you can purchase separately, at any time by going to the service options page at https://www.walmart.com/cp/2209245

Porch Services Offered

  • Installation
    Porch professional will install any eligible product purchased on Walmart.com or provided by the customer. Includes complete installation of customer supplied product including setting up any included accessories and testing product for proper installation.
  • Assembly
    Porch professional will assemble any eligible product purchased on Walmart.com or provided by the customer. Complete assembly of customer supplied product including attachment of any accessories and testing for proper functionality.

    Site must be level, prepared, and product must be in desired location. Any work outside of the defined scope (found on the service item page) may incur additional charges

Pricing and Payment

Price can be found on the services item page before adding to cart. Always, speak to your Pro to verify that the scope of the work you would like is not outside of the scope purchased to avoid additional charges.

Scheduling, Canceling or Rescheduling Porch.com Services

Once you purchase your service, a representative will reach out by phone, text or email within one business day to gather more details about your project and schedule the service. 

If you need to cancel or reschedule an appointment, contact the Porch.com Project Coordinator or the Pro directly. Always ask about cancellation policies before selecting a Pro.


Where can I see details about my Porch projects?

  • Walmart.com
    Log in to Walmart.com and navigate to Your Account to see history of Walmart.com purchases.

 

  • Porch scheduling email
    Project information is included in the scheduling e-mail, which is sent after the job has been scheduled. 

 

  • Porch.com
    There is no need to create an account to see your projects. Access information is in the scheduling email. All upcoming and past projects can be found on Porch.com. 

Contacting Porch.com

The Porch Customer Support Team is available Monday through Friday from 7:00am-4:30pm Pacific.

If call received by 3:30pm Pacific, it will be returned same day. If after, the call will be returned on the next business day.

The Porch.com Guarantee and Feedback

The Porch Guarantee gives you peace of mind for all your home improvement projects requested through Porch. If property damage occurs as a direct result of the Pro’s work on your original project requested through Porch or a Pro takes your deposit and does not complete any work we will assist you in the process of recouping your loss.

Porch offers up to $1,000 to help with meeting your home insurance deductible, replacing damaged items or paying for legal fees if you pursue the Pro in court. The Porch Guarantee does not cover quality of work issues, projects where the scope of work has changed or projects that were not requested through Porch.

In the event you believe you are eligible for a claim, contact guarantee@porch.com. Please review the complete Guarantee Terms & Conditions here for details.

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