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Walmart Returns Center

First, make sure your item is within our Returns Policy timeframe.

Ready to go? Start your return now.

Show me how to return or exchange

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Frequently Asked Questions:

  1. How much time do I have to return or exchange an item? 
  2. Can I return a Walmart.com purchase to a Walmart store?
  3. Do I need to return the item in its original packaging?
  4. Can I get my shipping cost refunded?
  5. Can I return a Walmart Gift Card or eGiftCard?
  6. I’ve returned my item by mail. When will I get my refund?
  7. What's Walmart's No Receipt Returns Policy?

1. How much time do I have to return or exchange an item?

  • Items purchased on Walmart.com may be returned either to a store or by mail within 90 days of receiving them. (This only applies to items sold and shipped by Walmart.com. It does not apply to Marketplace items. For items sold by a Marketplace Retailer, contact the retailer directly to initiate a return.)
  • Items purchased at a Walmart store can be refunded with a receipt or exchanged within 90 days of purchase.

Some exceptions apply to this 90-day rule, including Electronics items. For more details see our Returns Policy by Department.

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2. Can I return a Walmart.com purchase to a Walmart store?
Yes. Walmart.com items can be returned, replaced or exchanged (pending product availability) for free at any Walmart store. (This does not apply to Marketplace items. For items sold by a Marketplace Retailer, contact the retailer directly to initiate a return.)

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3. Do I need to return the item in its original packaging?
An item must be returned in the original manufacturer's packaging. We recommend you keep your packaging for at least the first 90 days after purchase for this reason.

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4. Can I get my shipping cost refunded?
If there’s an error on our part related to your order, we will issue a credit for your order and any applicable shipping and gift-wrapping charges. (This  does not apply to Marketplace items.)

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5. Can I return a Walmart Gift Card or eGiftCard?
Electronic and plastic Gift Cards are not returnable or refundable for cash, except in states where required by law.

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6. I’ve returned my item by mail. When will I get my refund?
We’ll refund your method of payment or replace your item after we receive the original item. The process takes 2-3 weeks in most cases.

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7. What's Walmart's No Receipt Returns Policy?
For all Walmart.com orders, you can print an Easy Returns Receipt here.  You can take your Easy Returns Receipt to the store with you when you return your item, or you can return your Walmart.com purchase by mail.

If you can't print your Easy Returns Receipt, you can return your purchase to a Walmart store.  Walmart's No Receipt policy applies to items returned in a store only. When you return an item without a receipt, you have the option of receiving a cash refund (for purchases under $25), a Gift Card for the amount of the purchase (for purchases over $25) or making an even exchange for the product. We also follow any manufacturer's warranties.

You can make up to three No Receipt returns within a 45 day period.  All purchases must still be within the 90 day return policy.  See here for exceptions to the 90 day return policy.

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Ready to go? Start your return now.

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