How do I return an item that was a gift?

Return a Gift

We’ve all gotten gifts that weren’t quite what we wanted, so here are some easy options:


Exchange your gift for something else or receive a refund.

  • We’re currently unable to exchange or provide refunds for your gift via mail. Just bring the item to the Customer Service desk at your local Walmart. Be sure to bring all original packaging materials and accessories.
  • Items may be returned within 90 days. For exceptions, see our Returns Policies by Department.
  • Bring the packing slip or receipt that came with the gift. If you don’t have a receipt, please provide the order number or the sender’s email address (if the item came from
  • We'll give you store credit in the form of a gift card that you can spend on something new. If you have the receipt and are within the guidelines of the No Receipt Return Policy, you may also have the option to receive cash back.


The gift you received is defective and needs to be replaced.

  • You may be able to replace your gift with an identical item at a Walmart store. To see if they carry that item, search on and see if it’s “In stock” in your store.

Start a Return


Was this answer helpful?  
Thank you for helping us improve the Help Center.
Please let us know what we could add to this topic to make it more useful to you.

Looking for Customer Service?
We are unable to respond to comments sent through this form.
If you need help with an order, please CLICK HERE TO EMAIL US.