You can now return items sold and shipped by Walmart.com using Mobile Express Returns. This feature allows you to start the return from your mobile device or tablet then finish the return at the store.
What do you need to use this?
Must have a Walmart.com account and the Walmart.com app.
Benefits of Mobile Express Return for In-Store Returns
Fast-track through the Customer Service line using the Mobile Express Lane. This express lanes will save you valuable time. Refunds will be credited as soon as the next day.
Is there a cost?
This service is free.
Are Marketplace Items Eligible?
No, this is not available for Marketplace items/orders.
I don't have a smartphone or mobile device
If you do not have a smartphone/mobile device, use the Your Account section on Walmart.com to set up the in-store return and either print the Store Returns Receipt and take to store OR in the store, go to the customer service desk (not using the express lane) and provide the store associate with your order number or phone number to complete the transaction.
Can I return multiple items from the same orders?
Yes, you can return multiple items from the same order using the same QR code.
How does it work? The app process, step by step:
Open the Walmart app, select Account then Purchase History
Select item to be returned
Select Start a Return
Select the reason for the return. If needed, select a second item and return reason or select continue to proceed
Select the return method (store or mail)
Review the return details and select Accept and Finish
If you choose to return in-store, you will receive a confirmation screen and be directed to the store to complete the transaction
Remember to take your mobile device with you to the store. At the store, open the app and select the return transaction that has been started. Select Return Ready/Scan
Go to the Customer Service desk, locate the Mobile Express Lane. Notice the QR code scanner located on the PIN pad. Scan the QR code, the system is connecting
Once available, provide the item to the associate. The associate completes the return and you receive confirmation in the app that the return is complete