1. Help

How to Return an Item You Bought in a Store

Walmart StoreIf you bought something at a Walmart store and need to return or exchange it, you can take it back to any Walmart store, not just the one where it was purchased.

For most items, we accept returns within 90 days after purchase.

For the following items, we will only accept returns within 15 days of purchase:

  • Computers
  • Camcorders and digital cameras
  • Digital music players
  • E-tablets and e-readers
  • Portable video players
  • GPS units
  • Video game hardware
  • Pre-paid cell phones and post-paid cell phones 

To see the full list of departments and exceptions, visit the full Walmart Stores Return Policy.

Here's how to return your item to a store:

  1. Bring the item you wish to return to the Customer Service desk.
  2. Be sure to also bring all original packing materials and accessories.
  3. If available, bring the receipt that came with the item.

No receipt? No problem
We do accept returns without a receipt. You will have the option of a cash refund (if the purchase was under $25), a shopping card for the amount of the purchase (if it was over $25) or an even exchange for the product. Also, as applicable, we follow any manufacturer’s warranties.

Sam's Club Returns
For the Sam’s Club returns policy, please visit SamsClub.com

Was this answer helpful?  
Thank you for helping us improve the Help Center.
Please let us know what we could add to this topic to make it more useful to you.

Looking for Customer Service?
We are unable to respond to comments sent through this form.
If you need help with an order, please CLICK HERE TO EMAIL US.