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Walmart.com Help: HelloTech Services

Walmart.com in-home tech installation and services are provided by HelloTech. We've partnered with HelloTech to offer the option and ease of in-home installation, set-up and training for many Walmart.com connected device products. HelloTech service can be purchased when or after purchasing eligible Walmart.com products.

If your answer is not found below, please contact HelloTech at 1-800-640-9005. Support specialists are available 24/7.

 What is HelloTech?

HelloTech is a nationwide, in-home tech support service provided by their fully-vetted and background checked team of technicians. Their services include a 30-day guarantee on any work performed. HelloTech is committed to your complete satisfaction while making technology in your home simple.

 What services does HelloTech provide?

HelloTech provides a complete range of tech support and installation services including Computer, WiFi, Audio/Video, Mobile and Smart Home support. Service is available from 9am-9pm, 7 days a week. In addition to a complete range of in-home tech installation and support services, they also offer HelloTech Now! Online Support for issues that can be resolved remotely. A full list of service offered on Walmart.com can be found here

 What products are eligible for HelloTech services?

HelloTech currently provides installation and set-up for popular Smart Home devices, WiFi routers, and Audio/Video products. Their installation & set-up service also includes product demonstration. They'll not only set-up your device, they'll show you how to use it.

 Do I need to pay HelloTech?

You'll pre-pay for your HelloTech service when you purchase on Walmart.com. There's no need to provide payment to HelloTech.

 How do I book a HelloTech service I purchased on Walmart.com?

Shortly after completing your purchase on Walmart.com, you'll receive an email from HelloTech with a link to schedule your service appointment. You'll simply provide a few details about your device or service, enter your location, and choose a time that works for you. Your tech will arrive at the specified time - no 4 hour windows of time at HelloTech. We ask that your provide a few possible times so that we can accommodate your request as quickly as possible. Once we've located just the right tech for your service, you'll receive an appointment confirmation. It's as easy as that.

 How do I reschedule or cancel my service?

You may reschedule or cancel at www.HelloTech.com prior to your appointment confirmation, but we suggest contacting HelloTech support at 1-800-640-9005 to avoid any delays.

 What is your rescheduling and cancellation policy?

You may cancel a confirmed appointment up to 24 hours prior to the appointment time at no charge. A $25 cancellation fee will be applied to cancellations within 24 hours of a confirmed appointment. Cancellations within 3 hours of the confirmed appointment time will result in a full charge.

 Who will perform my service?

Techs come from a variety of backgrounds. They range from full-time tech support professionals to college students looking to make some extra cash. Each and every Tech undergoes a complete background check to ensure your safety. Rest assured, Techs are hand selected, and only after they have been vetted and demonstrate their knowledge through a series of skills assessments, will they be sent to your home.

 Will my tech contact me directly?

If there are any specific questions that would help your Tech prepare for your service, you may be contacted directly by your Tech.

 Will I need tools or will my tech provide them?

Your Tech will arrive with the tools necessary to complete your service, but please be sure to have any necessary cables or adapters on hand. If you're not sure what's needed, feel free to contact HelloTech Support at 1-800-640-9005.

 How do I contact HelloTech directly?

If you have any questions or concerns, you can reach the HelloTech support team 24/7 at 1-800-640-9005. You can also visit www.HelloTech.com and contact them through their chat support option.

 What is the HelloTech Guarantee?

HelloTech guarantees their service for 30 days. If you have a problem with any work performed, simply contact Support and another tech will be sent out at your convenience. HelloTech is committed to your complete satisfaction. If you’re not 100% happy, they'll do whatever it takes to make it right.

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