If you’ve requested a refund for an item that you haven’t yet returned to us, or that you can’t return (for an item that was never received or is too damaged to return, etc.) then we may ask you to sign a return agreement in order to begin your refund.
A return agreement is a legal agreement that that says you promise to return an item or confirms information about your order.
Here’s how the refund process works with an affidavit:
We’ll email you a link to the return agreement. You have 7 daysto agree to the return agreement or your refund/replacement request will be cancelled.