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Making Changes to Your Order

Making Changes to Your Order

Because we start to processing your order as soon as you click "Place Order", we cannot make changes after it is placed. You may send a cancellation request, but this can not be guaranteed once an order has been placed.

Add alternate pickup person

See Adding a Pickup Person for Site to Store Orders

Order sent to incorrect address

Please contact the current residents to make sure your package can be returned

Ordered wrong size or color

You may return the items once you've received them and reorder with the correct information

Entered incorrect payment information

For example, you used your debit card when you meant to use your credit card, we can give you a refund once you return the item.

Order is not correct

You can return the original items for a refund or replacement.

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