We are testing a self-service pickup solution for Site to Store orders using a locker system. You will receive a pickup code in your Ready for Pickup email from Walmart.com if your package has been placed in a locker for pickup.
There are 10 stores in the Washington, DC area included in the test (9 stores in VA, 1 store in MD). The lockers are located inside of the stores with most placements being at the front of the store either along the front wall, near customer service, or in the vestibule.
We do not have an exact date for other stores yet.
If a package can fit in a locker, is eligible to be binned in a locker, and there is a locker available, the package will be placed in a locker for customer pickup.
If your package is placed in a locker, you will receive a Ready for Pickup email from Walmart.com with a pickup code in the email (note: SMS will not include a pickup code for the test).
When you come to pick up your package, you’ll key in the code on the screen, sign for the package on the screen, remove your package from the locker, and then answer a brief survey.
The pickup timeframe is the same as all Site to Store orders (7 days). If you do not pick up your package during the 7 day pickup window, your order will expire and the package will be returned to Walmart.com.
You can call an associate for assistance by pressing the red help button installed by the locker touchscreen.