About Walmart Marketplace

What is Walmart Marketplace?
Our partnership with our Marketplace Retailers lets us bring you millions more products, along with more brands and more selection. We’ll be adding new Marketplace Retailers all the time, bringing you lots more choices.


  • When you purchase an item from a Marketplace Retailer, the same secure checkout process and single payment is available as when you purchase an item from Walmart.com.
  • Walmart does not share your credit card or other financial information with Marketplace Retailers.
  • The Marketplace Retailer will manage and support your order, including shipping and handling, customer service, exchanges and returns. Tracking information, if available, can be accessed through your Walmart.com "My Account" "page.
  • Walmart is available to help resolve customer issues in accordance with the Walmart Marketplace Customer Service Policy. See below for details.



Returning a Walmart Marketplace Purchase

  1. Start by reviewing the Marketplace Retailer's returns policy. There is a list of retailers above; follow the retailer's link to view their customer service contact information.
  2. If you are able to return your purchase in accordance with their returns policy, contact the Marketplace Retailer directly. You cannot return the item to a Walmart store or to Walmart.com.
  3. If you do not receive a response from the Marketplace Retailer, you can file a claim with Walmart.com. We will attempt to resolve the issue on your behalf, in accordance with our Walmart Marketplace Customer Service Policy, only if you have already attempted to work with the Marketplace Retailer first.


Walmart Marketplace Customer Service Policy

If there is a problem with an order you place with a Marketplace Retailer, please follow these steps:
  1. Contact the Marketplace Retailer directly to resolve the problem. Walmart.com Customer Service cannot track orders or process cancellations, returns or replacements for items that were purchased from a Marketplace Retailer and these items cannot be returned to a Walmart store or to Walmart.com. 
  2. Wait until seven days after the maximum estimated arrival date listed on your order confirmation email. 
  3. If in this time the Marketplace Retailer has not resolved your problem, you can file a claim with Walmart.com subject to the terms of this Walmart Marketplace Customer Service Policy. We will review each claim to confirm it is being made in accordance with the Marketplace Retailer's returns and customer service policies.

    It may take up to six weeks for Walmart.com to research your case, work with the Marketplace Retailer and respond to your claim. In the course of Walmart.com's review of your claim, Walmart.com may share your information with the Marketplace Retailer only as specified in Walmart.com's Privacy Policy.

 

File a claim with Walmart.com

 

If you see a message that says you do not have any orders that are eligible for a claim, it is most likely because you are not within the eligibility window for claims. Claims can only be filed with Walmart.com:

  1. Beginning seven (7) days after the maximum estimated arrival date listed in your order confirmation email
  2. No more than 60 days past that seventh day

 

Please note: You can submit a maximum of five (5) Marketplace Retailer claims during the lifetime of your Walmart.com account.


 

Reasons to File a Claim with Walmart.com

You can file a claim with Walmart.com Customer Service about a Marketplace Retailer for the following reasons:
  • One or more item is missing from an order
  • You returned an item according to the Marketplace Retailer's return instructions but did not receive a refund or replacement
  • An item you received was materially different from what was shown on Walmart.com, including:
    • Item is damaged
    • Item is defective
    • Item received is the wrong version / edition
    • Item is in a condition or with details not as described during purchase
    • The wrong item was shipped
    • Item is missing parts or components

 

Please follow the steps under "Walmart Marketplace Customer Service Policy" above before contacting Walmart.com.


 

Withdraw a Pending Customer Service Claim

If you would like to withdraw a claim you filed with Walmart.com Customer Service regarding an order you placed with a Marketplace Retailer, you must reply to the claim confirmation email you received.

 

A withdrawn claim will not count toward your lifetime maximum of five (5) claims.


 

About Walmart Marketplace Retailer Reviews

Walmart Marketplace Retailer Reviews are written by customers who have purchased products from a seller other than Walmart.com. The reviews are not about the products themselves, but about the quality of customer service the Marketplace Retailer provides, as well as whether items arrived on time and in good condition.

If you make a purchase from a Marketplace Retailer, we'll send you emails inviting you to review both the Marketplace Retailer and the product a few weeks later. Use the links provided to get to the review forms.


 

Important Walmart Marketplace Notices and Disclosures

For Walmart Marketplace transactions, Walmart is an authorized agent of Softgate Systems, Inc. in some jurisdictions. As an authorized agent, Walmart is required to post the following money transmitter disclosures for the following jurisdictions:

 

1. Alaska

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., licensed by the State of Alaska. Softgate Systems, Inc. is located at 330 Passaic Avenue, Fairfield, N.J. 07004. Customers may call: 1- 888-477-7297. Any unresolved consumer complaints may be addressed to: State of Alaska, Division of Banking & Securities, 550 W 7th Avenue, Ste 1850, Anchorage, Alaska 99501, Phone 907-269-4594.

 

2. Arizona

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., licensed by the Arizona Department of Financial Institution.

 

3. California

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems of California, Inc., licensed by the California Department of Business Oversight. If you have complaints with respect to any aspect of the money transmission activities conducted on this website, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-800-622-0620, by e-mail at consumer.complaint@dbo.ca.gov, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Sacramento, CA 95814.

Si usted tiene alguna queja con respecto a cualquier aspecto de las actividades de transferencia de fondos conducidas en este local, usted puede comunicarse con el Departamento de Supervisión de Empresas llamando al número de teléfono gratuito 1-800-622-0620, por correo electrónico a complaint@dbo.ca.gov, o por correo regular en el Departamento de Supervisión de Empresas, Servicios al Consumidor de 1515 K Street, Sacramento, CA 95814.

 

4. Colorado

Pursuant to Colorado revised statute for money transmitters act (Title 12, Article 52). Softgate systems, Inc., is licensed by the State of Colorado under the Money Transmitters Act. Softgate Systems, Inc. and its books and records are located at: 330 Passaic Avenue, Fairfield, NJ 07004. Customers may call: 1- 888-477-7297.

Wal-mart.com USA is an Authorized Agent of Softgate Systems, Inc. who is located at 330 Passaic Avenue, Fairfield, NJ for money transmission under license #500155 dated May 22, 2006 issued by the Office of the State Bank Commissioners for the State of Colorado. Any unresolved consumer complaints may be address to: Colorado Division of Banking, 1560 Broadway, Suite 1175, Denver, CO 80202, (303) 894-7575

 

5. Florida.

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., licensed by the State of Florida under Chapter 560, Part II. Softgate Systems, Inc. is located at 330 Passaic Avenue, Fairfield, N.J. 07004. Customers may call: 1- 888-477-7297. Any unresolved consumer complaints may be addressed to: Florida Office of Financial Regulations @ 1-800-848-3792.

 

6. Georgia.

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., licensed by the State of Georgia Department of Banking and Finance under Georgia Sale of Check Act by License No. 20456, issued on January 1, 2006 to Softgate Systems, Inc. by the Department of Banking and Finance, authorizing the licensee and designated agents to engage in the business of transmitting money.

 

7. Illinois

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc. Pursuant to Public Act 93-535, Transmitter of Money Act (205 ILCS 657/37 and 757/65) Softgate Systems, Inc., is licensed by the State of Illinois under the Transmitter of Money Act. Softgate Systems is located at 330 Passaic Avenue, Fairfield, N.J. 07004. Customers may call: 1- 888-477-7297. Any Unresolved Consumer Complaints May Be Addressed to: The Illinois Department of Financial and Professional Regulations, Division of Financial Institutions @ 1 888 298 8089.

 

8. Maryland

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., licensed by the State of Maryland. If you have complaints with respect to any aspect of the money transmission activities conducted on this website, you may contact the commissioner of Financial Regulations for the State of Maryland at 500 North Calvert Street, Suite 402, Baltimore, MD 21202. Tel: (410) 230-6100 .

La Comision de Regulaciones Financieras del Estado de Maryland. Aceptara todas las preguntas o quejas con respect to a este Agente Autorizado de Softgate Systems, Inc. En 500 North Calvert Street, Suite 402, Baltimore, MD 21202. Tel: (410) 230-6100.

 

9. Mississippi

Pursuant To Mississippi Statute for Sale of Checks Act (75-15-1), Softgate Systems, Inc., is licensed by the State of Mississippi under the Sale of Checks Act. Softgate Systems, Inc. and its Books and Records are Located at: 330 Passaic Avenue, Fairfield, N.J. 07004, Customers may call: 1- 888-477-7297. This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., under license #73/2006 dated June 9th, 2006 issued by the Department of Banking and Consumer Finance of the State of Mississippi pursuant to Mississippi Code of 1972 as amended, entitled "Sale of Checks Act". Any unresolved consumer complaints may be address to: Mississippi Department of Banking and Consumer Finance, 501 N. West Street, Jackson, Mississippi 39201

 

10. Nevada 

Pursuant To Nevada Revised Statute for Issuers of Instruments for Transmission or Payment Of Money, Softgate Systems, Inc., is licensed by the State of Nevada under NRS 671, and Provides Electronic Payment Services at this website. Pursuant to NRS 671.140 - the Electronic Payment Fees, for Transactions are varied and are as set forth herein. No Fees May be Charged or Collected in Excess of the herein stated amounts.

 

11. New Jersey

Pursuant to The New Jersey Money Transmitters Act P.L. 1998.C.14 (C.17:15C), Wal-Mart.Com USA is an Authorized Delegate of Softgate Systems, Inc. for Electronic Payment Services. Softgate Systems, Inc. is licensed by The State of New Jersey under The Money Transmitters Act. Softgate Systems, Inc. is located at 330 Passaic Avenue, Fairfield, NJ 07004. Any Unresolved Consumer Complaints May Be Addressed To: State of New Jersey, Department Of Banking and Insurance, P.O. Box 471, Trenton, NJ 08625-0471, @ 1-800-446-7467. Email: 4Consumers@Dobi.State.Nj.Us

 

12. New York

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., who is licensed and regulated by the New York State Department of Financial Services. Softgate Systems, Inc. and its Books and Records are located at: 330 Passaic Avenue, Fairfield, N.J. 07004, Customers may call: 1- 888-477-7297. Unresolved consumer complaints may be mailed to the New York State Department of Financial Services, Consumer Services Division and/or to us at New York State Department of Financial, One State Street, New York, NY 10004; 1-877-226-5697; www.banking.state.ny.us

Esta oficina es un agente autorizado de Softgate Systems, Inc. para ejecutar Pago de Facturas y está licenciada y regulada por el Departamento de Servicios Financieros del estado de New York. Cualquier queja sin resolver puede ser enviada por correo al Departamento de Servicios Financieros del estado de New York, División de Servicio al Consumidor y/o a nosotros a la dirección indicada arriba.

 

13. North Carolina

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., who is licensed and regulated by the state of North Carolina under the North Carolina Money Transmitter Act (2001-443, s.2). Softgate Systems, Inc. and its Books and Records are located at: 330 Passaic Avenue, Fairfield, N.J. 07004, Customers may call: 1- 888-477-7297.

 

14. Ohio

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., licensed by the State of Ohio. Softgate Systems is located at 330 Passaic Avenue, Fairfield, N.J. 07004. Customers may call: 1- 888-477-7297

 

15. Pennsylvania

Pursuant to Chapter 19.6, Money Transmitters, Pennsylvania Code, this transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., licensed by The State of Pennsylvania under Chapter 19. Softgate Systems, Inc., is located at 330 Passaic Avenue, Fairfield, N.J. 07004. Customers may call: 1- 888-477-7297. Any Unresolved Consumer Complaints may be addressed To: Pennsylvania Department of Banking, 333 Market Street, 17th Floor, Harrisburg, Pennsylvania 17101-2290.

 

16. Texas

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., licensed by the State of Texas. For questions or complaints kindly contact Softgate Systems, Inc., located at: 330 Passaic Avenue, Fairfield, NJ 07004. Toll Free Number: 1-888-477-7297. If You Still Have An Unresolved Complaint Regarding Softgate's Money Transmission Activity, Please Direct Your Complaint to The Texas Department Of Banking, 2601 North Lamar Boulevard Austin, Texas 78705; Toll Free Number: (877) 276-5554 Fax (512) 475-1313; Email Address: consumer.complaints@dob.texas.gov; Website address: www.dob.texas.gov

CONFORME CON EL TÍTULO 7 DEL CÓDIGO ADMINISTRATIVO DE TEXAS, SECCIÓN 33.51, BANCA Y VALORES ofrece el servicio de transmisión de dinero como agente autorizado de Softgate Systems, Inc., bajo el Capítulo 151 del Código Financiero del Estado de Texas. Para preguntas of quejas por favor contacte a SOFTGATE SYSTEMS, INC., localizado en: 330 PASSAIC AVENUE, FAIRFIELD, N.J. 07004, Llamada Gratis: 1-888-477-7297. Si todavía tiene una queja sin resolver con respecto a su transmisión de dinero o pago de factura, contacte al Departamento del consumidor a: Departamento de Bancos de Texas the Texas Department of Banking, 2601 North Lamar Boulevard Austin, Texas 78705; Toll Free Number: (877) 276-5554 Fax (512) 475-1313; Email Address: consumer.complaints@dob.texas.gov; Website address: www.dob.texas.gov

 

17. Wisconsin

This transaction is being performed by Wal-mart.com USA as an Authorized Agent for Softgate Systems, Inc., licensed by the State of Wisconsin. Pursuant To Wisconsin Statute for Seller of Checks (217.03(2)) and under License #96 dated January 1, 2006 Issued By the Division of Banking for The Department Of Financial Institutions of The State of Wisconsin, Softgate Systems, Inc., is licensed by The State of Wisconsin. Softgate Systems, Inc. and Its Books and Records are Located at: 330 Passaic Avenue, Fairfield, N.J. 07004. Customers may call: 1- 888-477-7297. Any Unresolved Consumer Complaints May Be Address To: Wisconsin Department of Financial Institutions; 201 West Washington Avenue; Madison, WI 53703

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