Pending Charges to Your Credit Card

If you think your account has been compromised, please contact customer service.

If you used a credit card for an order that was attempted but not completed, an order that was cancelled or an order that is still processing, and a charge from Walmart.com appears on your method of payment, it is because your financial institution placed a temporary authorization on your account to ensure funds will be available if the order goes through.

This pending charge is an initial hold that temporarily lowers your available balance. Your account is not actually billed until the order ships, so if the order is cancelled and does not ship, the hold will automatically expire in accordance to the timeframe set by your financial institution and no action is required on your part.

Credit Card Authorization Holds:

  • An authorization hold will be placed on your credit or debit card each time an order is placed to confirm the card is valid. The hold should be released within 3 to 5 business days
  • For cancelled orders, authorizations may still take 3 to 5 days to be released. The length of the hold is determined by the bank or other financial institution that issued your card. You will not be charged for cancelled orders
  • For additional questions, please contact your financial institution or card provider

PayPal Authorizations:

  • If a PayPal order is cancelled, an authorization hold may apply and should automatically drop off after 7 business days
  • All PayPal orders are charged immediately, including preorders
  • For further information, visit www.paypal.com or call 1-888-221-1161

Prepaid Charge and Gift Cards with Visa, MasterCard, or American Express Logos:

  • Prepaid cards do not have authorizations placed on them by Walmart. Any authorizations placed on prepaid cards are placed by the company issuing the card
  • All prepaid cards are charged when the order is placed and will be refunded if the order is cancelled and can take up to 30 days

If you choose the Cash payment method for in-store payments, and pay for your order using a credit or debit card, your card is billed immediately. There is no authorization hold or pending status for "Cash" orders.

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