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Walmart.com Help: Return Policy

Items purchased at Walmart.com may be returned either to a store or by mail, unless stated otherwise in the list of exceptions below

Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 90 days after purchase.

Items purchased from a Marketplace retailer cannot be returned to a Walmart store or to Walmart.com; they must be returned to their Marketplace Retailer in accordance with their returns policy. Please email the Marketplace retailer directly.

Items purchased from dealers or resellers and not Walmart.com directly are not eligible for return, refund, or exchange


Returns Policy by Department

Different departments may have different return policies. Check the department below to learn of any exceptions pertaining to the item you'd like to return.

All of the exceptions listed below require the merchandise be returned with a receipt, if returning in store.

Electronics

Must be returned within 90 days - with these exceptions:

Must be returned within 14 days:

  • Post-paid cell phones

Must be returned within 15 days:

  • Computers
    • Computer hardware
    • Printers (excluding 3D printers)
  • Camcorders
  • Digital cameras
  • GPS units
  • Digital music players
  • Tablets
  • Portable video players
  • Drones
  • Pre-paid cell phones 

Must be returned within 30 days:

  • 3D printers
  • 3D printing supplies and products

Not available for return:

  • Software delivered by email
  • No returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes

Books, Movies, Music and Video Games

Must be returned within 90 days if unused, unopened and unmarked

  • Books must be returned unused and unmarked.
  • CDs, DVDs, Blu-ray discs, audiotapes, videotapes and video games must be returned unopened. If the item is defective, it can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for the same title
  • Video on Demand cannot be returned. All sales are final and all charges from those sales are nonrefundable, except as otherwise stated in the VUDU Inc., Terms of Service
  • Video game software, if defective, can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for a different title if the same title is not available

Must be returned within 15 days

  • Video games hardware must be returned within 15 days of receipt Pre-owned (refurbished)

Clothing, Shoes and Accessories

Must be returned within 90 days

  • Items purchased at Walmart.com can be refunded with a receipt or exchanged within 90 days of purchase

Pharmacy

Unable to return

  • Diabetic supplies cannot be returned. All sales are final. Please contact the manufacturer if you have any questions regarding defective items. Check your package for the manufacturer's name and contact information
  • If you have questions about returning prescription medication, please contact your local store pharmacist or, if you have used Home Delivery, contact our mail facility at 1-800-273-3455

Prescription Glasses

Must be returned within 60 days / no replacements

  • Walmart.com stands behind the same 60 Day Satisfaction Guarantee as Walmart Stores Vision Centers. For the first two months, we'll refund your online prescription glasses order if you're not satisfied
  • For more information, please visit the Prescription Glasses FAQ. To view the FAQ, scroll down the page to the heading "Placing Orders"

Photo

Must be returned within 90 days

Jewelry

Must be returned within 90 days

  • All jewelry, including fine jewelry, may be returned to a Walmart store with a receipt. If you choose to exchange the item in-store, you may only exchange it for an item that is in stock at that store; the exact same piece may not be available
  • Return fine jewelry (pieces that cost $300 or more) by mail. Depending on the reason for the return, you may be responsible for paying the return shipping charge. Please email Customer Care for more information

Product Care Plans

You can return or cancel your Product Care Plan within 90 days via Your Account on Walmart.com.

Installation Services

Must be returned within 90 days

  • If you no longer require installation services or other service plans, please contact Customer Care with your order number

Funeral Products

Must be returned within 90 days if defective or damaged, otherwise not returnable

  • Funeral products cannot be returned to a store. We will only refund or replace funeral items due to manufacturing defects or damage incurred during shipping. Please contact Customer Care to make arrangements

Food

90 days if non-perishable

Perishable items cannot be returned by mail or to a Walmart store. If you receive a damaged or defective perishable item, please contact Customer Care with the following information:

  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue
  • Whether you prefer a refund or replacement

Health and Beauty

Must be returned by 90 days - please check packaging for ORM-D sticker

If your item falls into this category, you will see an Important Note regarding

  • If the item is designated as ORM-D (Other Regulated Materials-Domestic), it must be returned in its original package
  • If returning by mail, it must have secure ORM-D packaging obtained from the post office. ORM-D items include perfumes, nail polish and aerosol cans

Home and Garden

Must be returned within 90 days unless listed below:

Item May be returned within
Oversized Furniture and Outdoor Play

90 days by freight shipping.

Under some circumstances, you may be charged for return shipping. To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.

Mattresses

90 days in the original, unopened packaging may be returned to a store.

Or you may contact Customer Care to discuss your return request.

Gas Powered Mini Bikes, Go Karts, Dirt Bikes, UTVs and ATVs

Non-Returnable

All gas-powered items are final sale.

Plants
(includes shrubs, bulbs, annuals, perennials, foliage and trees)

1 year satisfaction guarantee on all live goods purchased on Walmart.com sold by Walmart.com for full refund.

If you receive a damaged plant please contact Customer Care with the following information:

  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue
  • Whether you prefer a refund or replacement

For marketplace purchases on Walmart.com, reference the return policy of the marketplace seller.

Air conditioners, Dehumidifiers, and Evaporative Coolers

30 days accompanied by the original invoice or receipt.

Lawn mowers, line trimmers, hedge trimmers, chainsaws, compressors, pressure washers and generators

90 days and accompanied by the original receipt.

They also must be completely emptied of any flammable liquid (gas, oil) before being returned to a store.


30 days and accompanied by the original receipt.

Generators and pressure washers may be returned within 30 days and accompanied by the original receipt.

Tires

Must be returned within 90 days if unused

  • Most tires that have never been mounted or used can be returned to the Customer Service desk of any Walmart store that has a Tire and Lube Express. Stores without a Tire and Lube Express cannot accept tire returns.
  • Walmart stores cannot accept returns for tires that have been used or for snow tires in any condition

Sports and Fitness

Must be returned within 90 days unless listed below

Oversized table games and treadmills may be returned to a Walmart store or by freight shipping. Under some circumstances, you may be charged for return shipping.

To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.

Autographed sports memorabilia must be returned with the included Certificate of Authenticity.

Swimming pools must be returned within 90 days of receipt.

Window Blinds

Must be returned within 90 days

All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds.

If your blinds are damaged or defective when you receive them, please contact Customer Care.

Gift Cards

Nonreturnable

Walmart plastic Gift Cards and Walmart eGift Cards are not returnable or refundable for cash except in states where required by law.

  • California - $10 or less, only if original balance was greater than $10
  • Colorado, Massachusetts, Maine, Montana, New Jersey, Oregon, Washington, and Puerto Rico - $5 or less.
  • Texas - $2.50, only if the original value was greater than $5
  • Rhode Island and Vermont - $1
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