What's Walmart's policy on returning items?
Most items can be returned within 90 days of receiving them. Items purchased at Walmart.com may be returned either to a store or by mail, unless stated otherwise in the list of exceptions below
Returns Policy by Department
Different departments may have different return policies. Check the department below to learn of any exceptions pertaining to the item you'd like to return.
See the returns policy for the following departments:
ELECTRONICS: must be returned within 90 days - with these exceptions:
The following electronics items must be returned within 15 days of receipt:
Televisions can be returned within 90 days. Computer software must be returned unopened. No returns for software delivered by email.
CELL PHONES: must be returned within 14 days and 15 days
BOOKS, MOVIES, MUSIC & VIDEO GAMES: must be returned within 90 days if unused, unopened and unmarked
CLOTHING, SHOES & ACCESSORIES: must be returned within 90 days
PHARMACY: unable to return
PHOTO: must be returned within 90 days
JEWELRY: must be returned within 90 days
WARRANTIES: must be returned within 90 days
INSTALLATION SERVICES: must be returned within 90 days
FUNERAL PRODUCTS: must be returned within 90 days if defective or damaged , otherwise not returnable
FOOD: 90 days if non-perishable
Order number for the item
Date of arrival
Condition of item at time of arrival
Detailed explanation of the issue
Whether you prefer a refund or replacement
HEALTH & BEAUTY: must be returned 90 days please check packaging for ORM-D sticker
HOME & GARDEN: must be returned within 90 days unless listed below
Unopened Air Mattresses and Airbeds may be returned with receipt for refund or exchange within 15 days. Opened items with receipt may be exchanged within 15 days for the same item or credit toward a future purchase. Defective airbeds may be exchanged within 90 days of purchase for the same airbed or for credit toward an airbed of equal or greater value.
Gas-powered items, including but not limited to lawn mowers and pressure washers, may be returned to a store with receipt within 30 days to obtain a refund or exchange. They also must be completely emptied of any flammable liquid (gas, oil) before returning them. Due to carrier restrictions, they cannot be returned by mail.
Plants may be returned to a store within 90 days, but cannot be returned by mail. If you receive a damaged plant please contact Customer Care with the following information:
Air conditioners and Evaporative Coolers may be returned within 30 days accompanied by the original invoice or receipt.
Lawn mowers, line trimmers, hedge trimmers, chainsaws, compressors, pressure washers and generators may be returned within 30 days and accompanied by the original receipt. They also must be completely emptied of any flammable liquid (gas, oil) before being returned to a store. Generators and pressure washers may be returned within 30 days and accompanied by the original receipt.
Oversized table games and treadmills may be returned to a Walmart store or by freight shipping. Under some circumstances, you may be charged for return shipping. To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.
Autographed sports memorabilia must be returned with the included Certificate of Authenticity.
Swimming pools must be returned within 30 days of receipt.
All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds. If your blinds are damaged or defective when you receive them, please contact Customer Care.
GIFT CARDS: nonreturnable
Walmart plastic Gift Cards and eGift Cards ("Walmart Gift Cards") are not returnable or refundable for cash except in states where required by law.