Items purchased at Walmart.com may be returned either to a store or by mail, unless stated otherwise in the list of exceptions below
Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 90 days after purchase.
Items purchased from a Marketplace retailer cannot be returned to a Walmart store or to Walmart.com; they must be returned to their Marketplace Retailer in accordance with their returns policy. Please email the Marketplace retailer directly.
Items purchased from dealers or resellers and not Walmart.com directly are not eligible for return, refund, or exchange
Returns Policy by Department
Different departments may have different return policies. Check the department below to learn of any exceptions pertaining to the item you'd like to return.
All of the exceptions listed below require the merchandise be returned with a receipt, if returning in store.
Must be returned within 90 days - with these exceptions:
Must be returned within 14 days:
Post-paid cell phones
Must be returned within 15 days:
Printers (excluding 3D printers)
Digital music players
Portable video players
Pre-paid cell phones
Must be returned within 30 days:
3D printing supplies and products
Not available for return:
Software delivered by email
No returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes
Books, Movies, Music and Video Games
Must be returned within 90 days if unused, unopened and unmarked
Books must be returned unused and unmarked.
CDs, DVDs, Blu-ray discs, audiotapes, videotapes and video games must be returned unopened. If the item is defective, it can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for the same title
Video on Demand cannot be returned. All sales are final and all charges from those sales are nonrefundable, except as otherwise stated in the VUDU Inc., Terms of Service
Video game software, if defective, can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for a different title if the same title is not available
Must be returned within 15 days
Video games hardware must be returned within 15 days of receipt Pre-owned (refurbished)
Clothing, Shoes and Accessories
Must be returned within 90 days
Items purchased at Walmart.com can be refunded with a receipt or exchanged within 90 days of purchase
Unable to return
Diabetic supplies cannot be returned. All sales are final. Please contact the manufacturer if you have any questions regarding defective items. Check your package for the manufacturer's name and contact information
If you have questions about returning prescription medication, please contact your local store pharmacist or, if you have used Home Delivery, contact our mail facility at 1-800-273-3455
Must be returned within 60 days / no replacements
Walmart.com stands behind the same 60 Day Satisfaction Guarantee as Walmart Stores Vision Centers. For the first two months, we'll refund your online prescription glasses order if you're not satisfied
For more information, please visit the Prescription Glasses FAQ. To view the FAQ, scroll down the page to the heading "Placing Orders"
All jewelry, including fine jewelry, may be returned to a Walmart store with a receipt. If you choose to exchange the item in-store, you may only exchange it for an item that is in stock at that store; the exact same piece may not be available
Return fine jewelry (pieces that cost $300 or more) by mail. Depending on the reason for the return, you may be responsible for paying the return shipping charge. Please email Customer Care for more information
Product Care Plans
You can return or cancel your Product Care Plan within 90 days via Your Account on Walmart.com.
If you no longer require installation services or other service plans, please contact Customer Care with your order number
Must be returned within 90 days if defective or damaged, otherwise not returnable
Funeral products cannot be returned to a store. We will only refund or replace funeral items due to manufacturing defects or damage incurred during shipping. Please contact Customer Care to make arrangements
90 days if non-perishable
Perishable items cannot be returned by mail or to a Walmart store. If you receive a damaged or defective perishable item, please contact Customer Care with the following information:
Order number for the item
Date of arrival
Condition of item at time of arrival
Detailed explanation of the issue
Whether you prefer a refund or replacement
Health and Beauty
Must be returned by 90 days - please check packaging for ORM-D sticker
If your item falls into this category, you will see an Important Note regarding
If the item is designated as ORM-D (Other Regulated Materials-Domestic), it must be returned in its original package
If returning by mail, it must have secure ORM-D packaging obtained from the post office. ORM-D items include perfumes, nail polish and aerosol cans
Home and Garden
Must be returned within 90 days unless listed below:
May be returned within
Oversized Furniture and Outdoor Play
90 days by freight shipping.
Under some circumstances, you may be charged for return shipping. To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.
90 days in the original, unopened packaging may be returned to a store.
For marketplace purchases on Walmart.com, reference the return policy of the marketplace seller.
Air conditioners, Dehumidifiers, and Evaporative Coolers
30 days accompanied by the original invoice or receipt.
Lawn mowers, line trimmers, hedge trimmers, chainsaws, compressors, pressure washers and generators
90 days and accompanied by the original receipt.
They also must be completely emptied of any flammable liquid (gas, oil) before being returned to a store.
30 days and accompanied by the original receipt.
Generators and pressure washers may be returned within 30 days and accompanied by the original receipt.
Must be returned within 90 days if unused
Most tires that have never been mounted or used can be returned to the Customer Service desk of any Walmart store that has a Tire and Lube Express. Stores without a Tire and Lube Express cannot accept tire returns.
Walmart stores cannot accept returns for tires that have been used or for snow tires in any condition
Sports and Fitness
Must be returned within 90 days unless listed below
Oversized table games and treadmills may be returned to a Walmart store or by freight shipping. Under some circumstances, you may be charged for return shipping.
To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.
Autographed sports memorabilia must be returned with the included Certificate of Authenticity.
Swimming pools must be returned within 90 days of receipt.
Must be returned within 90 days
All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds.