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Walmart.com Help: About Walmart Marketplace

What is Walmart Marketplace?

Our partnership with our Marketplace Sellers lets us bring you millions more products, along with more brands and more selection. We’ll be adding new Marketplace Sellers all the time, bringing you lots more choices.

  • When you purchase an item from a Marketplace Seller, the same secure checkout process and single payment is available as when you purchase an item from Walmart.com. Marketplace orders cannot be shipped to a Walmart store nor to Walmart.com
  • Walmart does not share your credit card or other financial information with Marketplace Sellers
  • The Marketplace Seller will manage and support your order, including shipping and handling, customer service, exchanges and returns. Tracking information, if available, can be accessed through your Walmart.com Your Account page
  • Walmart is available to help resolve customer issues in accordance with the Walmart Marketplace Customer Service Policy. See below for details

Want to sell on Walmart Marketplace?

Learn how to become a Marketplace Seller by browsing the Walmart Marketplace Knowledge Base


Returning a Walmart Marketplace Purchase

  1. Start by reviewing the Marketplace Seller's returns policy
  2. If you are able to return your purchase in accordance with their returns policy, contact the Marketplace Seller directly through Your Account. You cannot return the item to a Walmart store or to Walmart.com

Walmart Marketplace Customer Service Policy

If there is a problem with an order you place with a Marketplace Seller, please follow these steps:

  1. Contact the Marketplace Seller directly to resolve the problem. Walmart.com Customer Service cannot track orders or process cancellations, returns or replacements for items that were purchased from a Marketplace Seller and these items cannot be returned to a Walmart store or to Walmart.com. Learn more about how to contact your Marketplace seller
  2. Wait until seven days after the maximum estimated arrival date listed on your order confirmation email

About Walmart Marketplace Seller Reviews

Walmart Marketplace Seller Reviews are written by customers who have purchased products from a seller other than Walmart.com. The reviews are not about the products themselves, but about the quality of customer service the Marketplace Seller provides, as well as whether items arrived on time and in good condition.

If you make a purchase from a Marketplace Seller, we'll send you emails inviting you to review both the Marketplace Seller and the product a few weeks later. Use the links provided to get to the review forms.

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