Generated at Thu, 23 May 2019 21:20:57 GMT
Electrode, Comp-437866476, DC-prod-dal1, ENV-prod-c, PROF-PROD, VER-4.2.8, SHA-34bb4c486f28b85f60cf1a6e941fe49bc56e519a, CID-d22d0029-4fd-16ae691821a0e9, Generated: Thu, 23 May 2019 21:20:57 GMT

Track Your Order

To Track an Order:

  • Select Your Account at the top right of most pages and sign in

  • Select Track Orders from the list of options to see tracking information


If there is no Tracking Information:

  • Tracking is not available for orders that have a "Processing" status
  • Tracking can take up to 48 hours to update after an order is shipped
  • Not all orders will have a tracking status from the shipping carrier

Tracking shows delivered, but I cannot find it:

Within 48 hours of the delivery confirmation:
  • Look for a notice of attempted delivery left by the carrier, maybe they left it with a neighbor or in a secure place
  • Look around the delivery location for your package, such as in your porch, by your garage etc.
  • See if someone else in your household or maybe your neighbor accepted the delivery 
  • Verify the shipping address used by the carrier (see tracking) and on your order (see your order) was correct 
  • Some packages travel through multiple carriers, so check your mailbox or wherever you normally receive mail
    • Wait 48 hours– in some cases packages say delivered before they arrive at the final shipping address
Was this answer helpful?
Thank you for helping us improve the Help Center.