Generated at Fri, 21 Sep 2018 19:33:37 GMT
Electrode, Comp-351924520, DC-prod-dal1, ENV-prod-a, PROF-PROD, VER-4.2.8, SHA-c6c4ecc26a8b51dd97e02a8398ab36cfe1110d41, CID-773a6d19-79f-165fd9f913f1d1, Generated: Fri, 21 Sep 2018 19:33:37 GMT


Track Your Order

To Track an Order:

  • Select Your Account at the top right of most pages and sign in

  • Select Track Orders from the list of options to see tracking information


If there is no Tracking Information:

  • Tracking is not available for orders that have a "Processing" status
  • Tracking can take up to 48 hours to update after an order is shipped
  • Not all orders will have a tracking status from the shipping carrier

Tracking shows delivered, but I cannot find it:

Within 48 hours of the delivery confirmation:
  • Look for a notice of attempted delivery left by the carrier, maybe they left it with a neighbor or in a secure place
  • Look around the delivery location for your package, such as in your porch, by your garage etc.
  • See if someone else in your household or maybe your neighbor accepted the delivery 
  • Verify the shipping address used by the carrier (see tracking) and on your order (see your order) was correct 
  • Some packages travel through multiple carriers, so check your mailbox or wherever you normally receive mail
    • Wait 48 hours– in some cases packages say delivered before they arrive at the final shipping address
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