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TV Technical Support Program

The Walmart Technical Support Program is an optional, free service provided by Consumer Priority Service (CPS) to our customers who need technical assistance with a TV they purchased from Walmart.com (Marketplace orders are not eligible).

If your answer is not found below, please contact Consumer Priority Service (CPS) at (800) 424-1142 Monday-Thursday 8:00a – 5:00p and Friday 8:00a-4:00p Central (excluding holidays) or by email at cs@walmartvipsupport.com  (emails are answered same or next business day).

 Is my item eligible? 

  • New and refurbished TV's purchased from Walmart.com (Marketplace items are not eligible) in the last 90 days are eligible. If over 90 days, CPS will connect you with the Manufacturer. 
  • Eligible items will be identified on their Walmart.com item page as a banner under the item price

 How can CPS assist me? 

  • Initial product setup and/or configuration
  • Product-specific expert technical support
  • Worry-Free assistance and coverage for hardware failures
  • Missing/defective parts replacement
  • Full manufacturer and extended warranty assistance

What if Technical Support cannot resolve my issue?

If the issue is not resolved after working with CPS, Walmart will continue to work toward a resolution. The Technical Support Program is an optional service and is not mandatory in the refund/replacement process.

 Is there a cost or sign-up required? 

This service if free and included with the purchase of a TV from Walmart.com (not Marketplace items). No sign-up is needed.

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