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Mobile Express Returns

Mobile Express Returns

Returning items in-store just got easier!

You can now return items sold and shipped by Walmart.com and some in-store purchases using Mobile Express Returns. This feature allows you to start the return from your mobile device then finish the return at the store.

What do you need to use this?

Must have a Walmart.com account and the Walmart.com app.

How to use for in-store purchases

 To use Mobile Express Returns for in-store purchases, you must have used Walmart Pay or scanned and uploaded your in-store paper receipt using the app.

Benefits of Mobile Express Return for Returns

Fast-track through the Customer Service line using the Mobile Express Lane. This express lanes will save you valuable time. Refunds will be credited as soon as the next day.

Is there a cost?

This service is free.

Are Marketplace Items Eligible?

No, this is not available for Marketplace items/orders.

I don't have a smartphone or mobile device

If you do not have a smartphone/mobile device, use the Your Account section on Walmart.com to set up the in-store return and either print the Store Returns Receipt and take to store OR in the store, go to the customer service desk (not using the express lane) and provide the store associate with your order number or phone number (for Walmart.com purchases) or your paper receipt receipt (for in-store purchases) to complete the transaction.

Can I return multiple items from the same orders?

Yes, you can return multiple items from the same order by selecting the specific items for return during the process.

How does it work? The app process, step by step:

  1. Open the Walmart app, select Account then Purchase History
  2. Select the order which contains the item(s) to be returned
  3. Select Start a Return
  4. Select the specific item(s) to be returned
  5. Select the reason for the return then select Continue
  6. For Walmart .com Purchases - select if you prefer a refund or replacement then Next (not all items can be replaced)
    For In-store Purchases - the only option is to return, no selection needed
  7. Select Continue to confirm the items you wish to return
  8. For Walmart.com purchases, select the return method as store to use Mobile Express Returns in-store or select mail to send back. In-store purchases will default to store, no selection needed. 
  9. Review the details and select Accept and Finish
  10. If you choose to return in-store, you will receive a confirmation screen and be directed to the store to complete the transaction
  11. Remember to take your mobile device with you to the store. At the store, open the app and select Return Ready
  12. Go to the Customer Service desk, locate the Mobile Express Lane. Notice the QR code scanner located on the PIN pad. Scan the QR code, the system is connecting.
  13. Now, the associate completes the return and you receive confirmation in the app that the return is complete
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