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Paying with Chase Pay

Chase Pay is a payment service that helps you shop quickly, safely, and easily with Walmart using your  Chase.com account on Walmart.com or in the Walmart app.

How does Chase Pay work on Walmart.com?

  • When checking out on Walmart.com and prompted to select your payment method, select the “+ More” button and choose Chase Pay
  • Confirm your Chase user name and enter your Chase.com password to securely verify your payment and shipping details
  • Proceed with checkout as usual

How does Chase Pay work in a Walmart Store with Walmart Pay?

  • Download the Walmart app for your mobile device and log in using your Walmart.com user ID and password
  • To set up Chase Pay for use at checkout in-store, select the Walmart Pay icon in the Walmart app
  • When prompted to add payment information, select Add Chase Pay and log in using your Chase.com user ID and password"     
  • Once Chase Pay has been enabled, complete the setup process to begin using Chase Pay in stores

If you have already enrolled in Walmart Pay, follow these steps:

  • Open the Walmart app and tap Walmart Pay icon on the home screen
  • Simply swipe up from the bottom of the screen or tap on the payment icon within Walmart Pay to pull up your payment options. To enable Chase Pay, select Chase Pay
  • Log into Chase Pay with your Chase.com user ID and password. Chase Pay has now been enabled within Walmart Pay. To make Chase Pay your default payment method, tap Chase Pay to adjust the checkmark

I am having trouble enrolling in Chase Pay in the Walmart App 

In less than a minute you can set up Chase Pay in your Walmart Pay account.

If you have not yet enrolled in Walmart Pay, follow these steps:

  • Open the Walmart app and tap the Walmart Pay icon on the home screen
  • Sign in or create a Walmart.com account
  • You will be prompted to add a payment method
  • Select Add Chase Pay to enable Chase Pay within Walmart Pay
  • Log into Chase Pay with your Chase.com user ID and password

Which Walmart Locations Accept Chase Pay? 

Chase Pay is accepted at any Walmart store and on Walmart.com. For help locating a participating store, select the Stores icon in the app or use Store Finder on Walmart.com to look up participating store locations. 

Enrollment and Account Requirements

Chase Business and Commercial customers are currently not eligible to use Chase Pay

  • You must have the following to enroll:
    • A Chase.com user ID and password
    • A valid primary e-mail address on Chase.com
    • A domestic primary residential address on file with Chase (including military address)
    • Cookies enabled on your browser and be signed in to Chase.com before making a purchase; (your user ID won't appear for checkout until this is done)

Chase Account Type Requirements:

  • Personal Visa® credit cards: - MasterCard® credit cards aren't eligible at this time
  • Personal Visa debit cards: - MasterCard debit cards aren't eligible at this time
  • Chase Liquid®  Cards (prepaid):  - Chase Liquid Courtesy Cards aren't eligible at this time. All other Chase Liquid cards are eligible 

Chase Pay is being introduced with a limited number of Visa cards, but Chase expects to add additional types of cards at a later time. If your card recently had maintenance done (e.g. closed, reissued / replaced, reopened or reported lost / stolen), your card may not be immediately visible.

Device Requirements 

PC/ Desktop

Supported browsers:

  • Chrome 42 or higher
  • Firefox 38 or higher
  • Internet Explorer 11 or higher
  • Safari 8.0.0 or higher

Supported operating systems:

  • Windows 7, Windows 8, Windows 10, Windows Vista and Windows XP
  • Mac OS X Snow Leopard (10.6), Lion (10.7), Mountain, Lion (10.8), Mavericks (10.9), Yosemite (10.10) and El Capitan (10.11)

 

Mobile Requirements (for use in-store with Walmart Pay)

Supported operating systems:

  • iOS 9.0 or higher
  • 4.4 (KitKat) or higher

Supported device models:

  • iPhone 5 or higher
  • Android device running OS 4.4 or higher
  • Rooted or jailbroken devices are not eligible for use with Chase Pay

 

Mobile Requirements (for use on Walmart.com)

Supported browsers:

  • Safari
  • Chrome
  • Android Browser (Google) 
  • Firefox for Mobile 


Supported operating systems:  

  • iOS 9.0 or higher 
  • 4.1 (Jellybean) or higher

 

How do I complete a purchase after enabling Chase Pay?

  • Swipe up from the bottom of the screen or tap on the payment icon within Walmart Pay to pull up payment methods. Ensure Chase Pay is selected as the default payment method, indicated by the checkmark. Scan QR code using Walmart Pay to complete transaction

Is my Chase Pay information secure if my mobile device is lost or stolen?

  • Before completing a purchase using Walmart Pay, you must enter a 4-digit PIN or use the Touch ID function on your phone to authorize a payment
  • Your personal and payment credentials are never stored on the phone, nor are payment transactions transmitted via the point of sale
  • If your mobile device is lost or stolen, you should contact your mobile service provider to deactivate your device

How do I return an item I purchased at Walmart with Chase Pay?

  • Within the Walmart app, select “Account” on the menu bar and then select “Purchase History.” Select the eReceipt containing the item you wish to return, and scroll to the bottom to se ‘Return an Item’
  • You will then show the large barcode to the associate at Customer Service
  • The return is then completed as usual and you will see a statement credit on your default card in Chase Pay

How do I remove Chase Pay from Walmart Pay?

To remove Chase Pay from Walmart Pay in the Walmart app, follow these steps:

  • Select Account, select payment methods, and select Walmart Pay
  • Select “unlink Chase Pay”
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