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Pharmacy FAQ

Filling a New Prescription or Refill for Someone Else

If you are a parent or caregiver for someone (or even for a pet), you can fill any new prescription on their behalf as long as you know their name, address, and birth date. New prescriptions can be filled by mail, phone, or at any Walmart Pharmacy.

To order a refill online, each Walmart Pharmacy patient must sign up for online access to their Walmart Pharmacy account under their own individual account.

Parents and Caregivers: You can refill prescriptions for another Walmart Pharmacy customer by signing in to that customer's account and accessing their Pharmacy account. If the person hasn't signed up for online access to their Walmart Pharmacy account, you can quickly sign up for them and then order their refills online.

If You Don't Have a Written Prescription

If you don't have a written prescription, you can ask your doctor to call in your prescription to the Pharmacy. Use our store finder to find the phone number of the Walmart Pharmacy nearest you to give to your doctor's office. You or your caregiver will need to pick up your prescription from that Pharmacy.

Find Your Prescription Number and Expiration Date

Your prescription number is on the prescription label from the last fill. It's a 7-digit number located on the left side, near the top of the label. The expiration date is at the bottom of your prescription's label. It's usually listed as part of the available refills information. For example, it may say "REFILL: 2 by 08/30/2013." This means there are two refills left, and the last refill must be ordered before 8/30/2013.

Maximum Number of Refills per Order

You can submit up to 7 refills in each order. If you need to refill more than 7 prescriptions, you'll need to place multiple orders.

Refilling Expired Prescriptions

If you've requested a refill that has expired or has run out of refills, our pharmacist will attempt to call your doctor to get authorization to extend the prescription. Please allow one extra business day for your refill while the pharmacist attempts to contact your doctor.

If you need your prescription sooner, please call your doctor directly and ask to have your refill authorization called in to your Walmart Pharmacy. Expired prescriptions cannot be transferred to another Walmart Pharmacy.

If you choose to receive the Prescription Expiration Notification, Opens in new window we'll send you an email whenever one of your Walmart Pharmacy prescriptions is nearing its expiration date.

Having Someone Else Pick Up Your Prescription

You can send someone to pick up your prescription for you. Please print out your Online Refill Confirmation page and have that person take it to the Pharmacy for reference. In some states, anyone picking up a controlled substance will need to present a valid photo ID when they come to the Pharmacy to pick up the medication.


Having problems filling your prescription? Please contact Customer Service Opens in new window or use our store finder Opens in new window to call your local pharmacist.

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