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Shipping Restrictions and Freight Information

  1. Perishable items
  2. Heavy or oversized items
  3. Things you should know 
  4. Tips for freight orders

Perishable items

Due to carrier limitations and other factors, items such as food and flowers cannot be shipped to certain locations, including U.S protectorates.

Perishable items cannot be returned by mail. If you receive a damaged or defective perishable item, please email the following information to Customer Service:

  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue

Due to Federal Aviation Administration (FAA) safety restrictions, items that contain regulated or hazardous materials cannot be shipped by air (Express or Rush.) These items will be shipped via ground service.

Regulated materials are usually aerosol products in pressurized spray cans or products that contain flammable, volatile or corrosive chemicals.

Heavy or oversized items

  • May be delivered by a freight company
  • Arrive approximately 5 to 8 business days after leaving the warehouse
  • Have a surcharge

Things you should know

  • The freight company will contact you to schedule a delivery date and time
  • Certain items include delivery into your home, but most will be delivered to your front door or the main entrance to your apartment building
  • Any additional options, such as delivering the item indoors, may require payment of additional fees

Tips for freight orders

  • We recommend you have one or more people help you move your item to its final location
  • Before you sign for the delivery, please inspect the package for damage (it is normal for the package to show some wear)

If there is visible damage to the package's contents, refuse delivery of the order and contact Customer Service

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