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How to Pick Up Orders

We'll hold your order at the services/store pickup area (usually located inside and towards the back of the store).

If your order includes a jewelry item, you can pick up your entire order at the Jewelry counter. You do not need to go to the regular services/store pickup area.

What you'll need to pick up your order

Please bring a valid government-issued photo ID and an email or text alert with your order number in it. For fastest service, print your "ready for pickup" email for the store associate to scan and more quickly locate your package

Please note:

  • At most stores, the pickup hours are 8:00 a.m. to 8:00 p.m., 7 days a week. Click here Opens in new window to find store details.
  • Your order may be larger and heavier than expected due to packaging. Please consider this when choosing the vehicle you use to pick up your order.
  • We'll hold your order for 7 days (5 days at FedEx locations) before sending it back to the distributor and issuing you a refund

I received a notice that my order is delayed/canceled. Why?

If you chose our convenient Pick Up Today option but you receive notification that your order has been delayed or canceled, we sincerely apologize.

This simply means that the item(s) are no longer in stock at your local store. We are actively searching for your item(s) in nearby stores and online, so that we can fulfill your order. You should have received an email asking you to choose your next step.

Please follow the steps in the email, so we know how to best assist you in receiving your order.

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