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Contact a Walmart Marketplace Seller

How do I communicate with a Marketplace Seller

After you make a purchase, you can initiate contact with the Marketplace Seller from Your Account.

  1. Go to Your AccountOpens in new window
  2. Locate the order with the item you want to contact the Marketplace Seller about
  3. Select See details (next to Order # and Date)
  4. On the Order Details page, select the Contact Seller link

            OR 

If you checked out as a "guest":

  1. Select the Account icon on the top right corner of the Walmart.com home page and select Track Orders from the menu
  2. Enter the email address used to place the order and the last 6 digits of the order number. Then select View Order Status
  3. On the Order Details page, select the Contact Seller link
     

 
  • Through this link you will be able to communicate directly with the seller to answer your questions or resolve any issues
  • Walmart requires sellers to respond to customer emails within 24 hours of receiving the message
  • Walmart will keep a copy of each email sent and received and we may review them to resolve disputes, improve customer experience and assess seller performance

What is the benefit of communicating directly with the Seller using the "Contact Seller" link in your order?

  • When you start the communication through our website using the Contact Seller link, we create an encrypted email address for the seller to use to reach you
  • The seller response will arrive in your own personal email account
  • This means that you can use your normal email application (Outlook, Gmail etc.) to receive messages from the seller, and to reply to those messages
  • Direct communication with sellers is quick and easy using this method, and it means our Customer Care agents can review the communication (if, on a rare occasion, any issues arise)

Want to know more About Walmart MarketplaceOpens in new window?

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