Generated at Sun, 08 Dec 2019 19:39:31 GMT exp-ck: undefined; xpa: ;
Electrode, Comp-719541761, DC-prod-az-southcentralus-14, ENV-prod-a, PROF-PROD, VER-19.1.31, SHA-771c9ce79737366b1d5f53d21cad4086bf722e21, CID-c9b280ba-347-16ee7062aa7c13, Generated: Sun, 08 Dec 2019 19:39:31 GMT

I see "Preparing Order" - what's happening?

Anxiously awaiting the arrival of that awesome deal? If you’re keeping a close eye on your order, you may be wondering what it means for your item(s) to be in a ‘Preparing Order’ status.

We had a ton of deals over Black Friday and Cyber Monday and our stores, facilities, and carriers are working around the clock to get your items under your tree as quickly as possible. If we sent you an order confirmation email, then we successfully received your order.

Once your order is shipped, tracking information will be available from the order in your Purchase HistoryOpens in new window and you also receive a tracking number once your order ships. If you do not have an account and placed a ‘Guest Order’ you may still Track Your OrderOpens in new window. You will also receive a tracking number via email once your order ships (or a 'Ready for Pickup' email for store pickup orders).


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