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What is HelloTech?
Walmart.com in-home tech installation and services are provided by HelloTech. We've partnered with HelloTech to offer the option and ease of in-home installation, set-up and training for many Walmart.com connected device products. HelloTech service can be purchased when or after purchasing eligible Walmart.com products. Their services include a 30-day guarantee on any work performed.
If your answer is not found below, please contact HelloTech at 855-578-1550. Support specialists are available 24/7.
HelloTech provides a complete range of tech support and installation services including computer, WiFi, audio/video, mobile and smart home support. Service is available from 9:00 a.m. - 9:00 p.m., 7 days a week. In addition to a complete range of in-home tech installation and support services, they also offer HelloTech Now! Online Support for issues that can be resolved remotely. See our full list of HelloTech services for more information.
HelloTech currently provides installation and set-up for popular smart home devices, WiFi routers, and audio/video products. Their installation and set-up service also includes product demonstration; they'll not only set-up your device, but show you how to use it.
Schedule Your Service
Shortly after completing your purchase on Walmart.com, you'll receive an email from HelloTech with a link to schedule your service appointment. You'll simply provide a few details about your device or service, enter your location, and choose a time that works for you.
Your tech will arrive at the specified time - no 4 hour windows of time with HelloTech. We ask that you provide a few possible times so that we can accommodate your request as quickly as possible. Once we've located just the right tech for your service, you'll receive an appointment confirmation.
Reschedule or Cancel Service
You can reschedule or cancel on HelloTech's website prior to your appointment confirmation, but we suggest contacting HelloTech support at 855-578-1550 to avoid any delays.
You may cancel a confirmed appointment up to 24 hours prior to the appointment time at no charge. A $25 cancellation fee is applied to cancellations within 24 hours of a confirmed appointment. Cancellations within 3 hours of the confirmed appointment time result in a full charge.
Technical Support Specialists
Techs come from a variety of backgrounds. They range from full-time tech support professionals to college students looking to make some extra cash. Each and every Tech undergoes a complete background check to ensure your safety. Rest assured, Techs are hand-selected, and only after they have been vetted and demonstrate their knowledge through a series of skills assessments, will they be sent to your home.
If there are any specific questions that would help your Tech prepare for your service, you may be contacted directly by your Tech.
Your Tech arrives with the tools necessary to complete your service, but please be sure to have any necessary cables or adapters on hand. If you're not sure what's needed, feel free to contact HelloTech Support at 855-578-1550.
If you have any questions or concerns, you can reach the HelloTech support team 24/7 at 855-578-1550. You can visit HelloTech's website to contact them through their chat support option.
HelloTech guarantees their service for 30 days. If you have a problem with any work performed, simply contact HelloTech support and another tech will be sent out at your convenience. HelloTech is committed to your complete satisfaction. If you’re not 100% happy, they'll do whatever it takes to make it right.